Sale : Up to -50%*

Offer valid on trench-and-coat only, on selection picked amongst the Fall Winter 2023 collection, excluding exceptions and New Collection. Products concerned by the offer indicated on the website by a -20%, -30% , -40%, -50% or -60% discount tag.The offer cannot be combined with other promotional offers.
Sale: from 10/01/2024 8:00am to 06/02/2024 7:00pm.

The e-shop will present the commercial operations on the French dates.


Article 1. Introductory statement

THE OZ's (hereinafter referred to as "THE OZ") main activity is the creation and commercial operation of merchant websites, including the handling of all stages of online sales and the promotion of items on the Internet.

THE OZ has been entrusted by LENER CORDIER with the services required to sell TRENCH & COAT brand items on the Internet, and in particular the creation and management of the site (hereinafter referred to as the "Site").

Article 2. Scope of application

These general terms and conditions of sale (hereinafter referred to as the "GTCS") apply by operation of law to the sale of any TRENCH & COAT brand article via the Site.

For the purposes of these GCS, the term "User" refers to any person browsing the Site and the term "Customer" refers to any person wishing to place or having placed an order on the Site.

The sale is deemed concluded on the date of acceptance of the order by THE OZ.

Prior to this date, and in accordance with the provisions of articles L. 112-1, L. 112-2 and L. 141-1 of the French Consumer Code, these General Terms and Conditions of Sale are made available to all Customers for information purposes.

Validation by the Customer of any order implies full acceptance of these GCS.

Article 3. Information relating to the articles

The items offered for sale by THE OZ are those appearing on the Site on the day of consultation by the Customer.

Each item will be the subject of a description sheet which, in addition to the photograph, will contain: the price, the sizes and colours available, the composition as well as any special characteristics.

There may be slight differences between an item and its photograph, depending in particular on the resolution and colour definition of the User's screen.

THE OZ undertakes to deliver articles that comply with current regulations relating to the health and safety of persons in accordance with European provisions and in particular legislation on regulated chemical substances.

Article 4. Prices

Unless expressly stipulated otherwise, the prices of the items are those shown on the Site on the day the order is placed.

They are indicated inclusive of all taxes and exclusive of delivery costs. Delivery costs are communicated to the Customer on the order summary before the order is validated and are inclusive of all taxes. These costs are payable by the Customer and are invoiced in addition to the sale price of the items. On this date, these prices are firm and definitive.

In the event of the display of an erroneous or obviously derisory price (low price), for whatever reason (computer bug, manual error, technical error), the order - even if validated by THE OZ - will be cancelled, of which the Customer will be informed as soon as possible. In this case, the Customer may, if he/she so wishes, subject to the availability of the articles, place his/her order again at the corrected and exact price.

Article 5. Orders

5.1 - Placing an order

The Customer places an order by completing the following 5 steps:

- Step 1: The Customer selects the Products chosen and adds them to their basket after selecting the desired size and colour.

The basket at the top right of the screen informs the Customer that the selections have been taken into account by indicating the number of Products it contains.

- Step 2: The Customer checks the contents of their basket by clicking on "order" to access the summary of their order. The Customer may then modify their order (Product, size, quantity).

The total amount of the order including VAT, distinguishing on the one hand between the price due for the Products and on the other hand the delivery costs, is then indicated in the summary.

- Step 3: Once the order has been checked and modified if necessary, the Customer validates their basket in order to finalise their order by clicking on "order" again.

-Step 4: The Customer enters their billing and delivery details.

With the exception of the date of birth, the additional address and delivery information, all fields are required to finalise the order, it being specified that unless the Customer indicates otherwise, the billing address will automatically be the same as the delivery address.

If the Customer has already placed an order on the Site, they will have a customer account. If this is the case, the Customer will only identify themselves with their e-mail address and password.

The Customer then checks all the information and clicks on "validate" to continue with the order.

- Step 5: The Customer enters their bank details.

The Customer then accesses the secure payment screen as specified in article 4.3 below.

Payment is made online by credit card only.

The Customer must enter their bank card number, its date of validity and the 3 numbers of the visual cryptogram on the back of their card, it being specified that in the case of payment by American Express card, the Customer must enter 4 digits.

If payment is accepted, the Customer will be redirected to an order confirmation screen on the Site.

If payment fails, the Customer will have up to 3 attempts to re-enter their bank details. After the 3rd refusal, the Customer will be redirected to a screen on the Site indicating that payment has been refused.

5.2 - Order confirmation

As soon as the Customer's payment has been accepted, the Customer will receive an email confirming the order and summarising all the items ordered, the billing and delivery address and the delivery date.

The validation of the order by the Customer and the order confirmation sent to the Customer by email by THE OZ following acceptance of payment constitute the conclusion of a sales contract between the parties and acceptance of these GTC.

The Customer who has placed an order will be able to print the invoice by logging on to the Site in the order tracking area provided for this purpose.

THE OZ reserves the right not to validate the order in the event of :

- abnormal or abusive complaints,

- abnormal orders with regard to the quantities ordered,

- abnormal or abusive exchanges and returns,

- existing dispute(s) with the customer.

Customer service is available via the contact form available on the site at

5.3 - Payment

The price of the items purchased is payable in cash, in full, on the day the order is placed by the Customer. Payment is made online by bank card (Carte Bleue, Visa, Eurocard/Mastercard/American Express) when the Customer confirms the order.

The request for authorisation to debit the card is made at the time the order is validated on the Site, unless the servers are unavailable. THE OZ reserves the right to make a new direct debit authorisation request if the first request is unsuccessful due to server unavailability.

In the event of non-payment, an incorrect address or any other problem with the Customer's account, THE OZ reserves the right to block the Customer's order until the problem has been resolved.

In the event of fraudulent use of his/her credit card on the Site, the Customer is invited to contact THE OZ by using the contact form available at the following address:

THE OZ uses all necessary means to ensure the confidentiality and security of bank details transmitted to the Site. The Site is equipped with an online payment security system that encrypts the Customer's data. Payment information is transmitted in accordance with the highest security standards. The transmission of bank details is guaranteed by THE OZ's partner: Adyen (as Adyen is a technical service provider, it does not handle disputes relating to orders, which are handled directly by The Oz as specified above or, where applicable, by the Customer's bank).

All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted or used by third parties. At no time do the Customer's financial data pass through THE OZ's computer system. Adyen checks that the connection with the Customer's browser is secure before sending the payment form to the banking institution that carries out the financial transaction.

In accordance with the provisions of article L.221-11 of the French Consumer Code, the Customer will receive, at the latest at the time of delivery, for each of the items, written confirmation of the price paid detailing the price of the items and the delivery charges, if any, payable by the Customer.

5.4 - Order archiving

The order confirmation is recorded on THE OZ's registers, which are themselves kept on a reliable and durable medium. The Customer accepts that the order confirmation is considered as proof of the contractual relationship between the Parties.

Article 6. Delivery

TRENCH & COAT will deliver the order(s) accompanied by a delivery note within a maximum of ten (10) working days for delivery to Metropolitan France, and thirty (30) working days for delivery to any other country, from the day following payment for the order.

From the time of delivery, the risks are transferred to the Customer.

Any order placed on the Site from Monday to Friday before 2 p.m. will be processed the same day; after 2 p.m., it will be processed the following day. Orders placed on Fridays after 2 p.m., Saturdays and Sundays will be processed on the following Monday. Orders placed on public holidays will be processed on the next working day.

If the delivery time is exceeded without being justified by a case of force majeure, the Customer may request - if he/she sees fit - the cancellation of the sale and obtain a refund of the sums paid for the sale within a maximum period of thirty (30) days.

Delivery is free of charge in mainland France for purchases over €200. Delivery costs in mainland France are payable by the customer and amount to €4.90 for all orders below this threshold.

Delivery costs for Europe and outside Europe are detailed on our Delivery page.

For orders outside the European Union, when the parcel intended for export reaches its destination, the recipient will be responsible for paying any taxes or customs duties that apply in the destination country. At the time of delivery, the carrier may ask you to pay the taxes and customs duties. Please note that if you return an item, we cannot reimburse the costs you paid when confirming your order.

The local authorities may be able to provide information.

Article 7. Warranty of conformity - Warranty against hidden defects

The Customer is obliged to check the conformity of the items received in fulfilment of his/her order at the time of delivery. Any anomaly concerning the delivery such as a damaged parcel, missing item(s), damaged item(s), item(s) not conforming to the order (non-exhaustive list) must be notified within the legal time limits following receipt of the order.

This notification will be sent to THE OZ's Customer Service Department by registered letter with acknowledgement of receipt, to the following address:


39 rue de Merville

59190 Hazebrouck

Or by using the contact form at the following address:

Where the Customer brings an action under the legal guarantee of conformity, he :

- has a period of two (2) years from the date of delivery of the item concerned to take action; and

- may choose between repairing or replacing the item in question, subject to the cost conditions set out in article L. 217-9 of the French Consumer Code.

After these legal deadlines, except for hidden defects, no claim will be accepted by THE OZ, the items then being deemed to be in conformity.

For any return of a non-compliant item, the Customer must comply with the following procedure:

- The Customer must enclose with the package the returns form previously completed and printed using the returns form accessible from the Customer Area - "My Orders" section.

No returns will be accepted without this duly completed returns form.

- Items must be returned either in their original packaging, or in packaging that protects them against any deterioration, with their label and any accessories that allow them to be sold again, to the address given below.

Returns or exchanges will not be accepted in shop.

When the non-conformity has been established, THE OZ will offer the Customer a refund of the price of the order (price of the item(s) and delivery costs) as well as the costs of returning the non-conforming item(s), at the latest within thirty (30) days from the date of sending of the notification of the confirmation of the non-conformity by the Customer service.

With regard to the reimbursement of return costs, THE OZ refers to the price list posted by La Poste on March 1st of the current year (Colissimo delivery without registered mail). The Customer must send proof of the return costs incurred to Customer Service, by email or by post (address above).

In the event of abnormal or abusive complaints, THE OZ may refuse to serve a subsequent order.

This guarantee does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the items.

In any event, the foregoing provisions are not exclusive of the application of the legal warranty for hidden defects under articles 1641 et seq. of the Civil Code, in accordance with the provisions of article L. 217-4 of the Consumer Code. In this case, the Customer may choose between cancellation of the sale and a reduction in the sale price in accordance with article 1644 of the Civil Code.

The Customer may exercise these guarantees by sending a request to the Customer Service Department at the following address


39 rue de Merville

59190 Hazebrouck

Or by using the contact form at the following address:

Article 8. Right of withdrawal - Returns & Exchanges

Returns procedure

In accordance with current legislation, and in particular articles L.221-18 to L. 221-28 of the French Consumer Code, the Customer has a period of thirty (30) days following receipt of the item in which to exercise his/her right of withdrawal, without having to justify his/her decision or incur penalties.

In the case of an order for several items delivered separately or in the case of an order made up of multiple batches or parts whose delivery is staggered over a defined period, the period runs from receipt of the last item in the batch or the last part.

In accordance with article L.221-23 of the French Consumer Code, the Customer then has a period of fourteen (14) days following notification of his/her decision to withdraw to return the item(s).

For all returns within the framework of the right of withdrawal, the procedure below must be fully and scrupulously respected:

The return must be declared in the RETURNS section and then by logging on to the returns interface.

Customers must enclose the original delivery note with their parcel.

Items must be returned in their original packaging, with their label and any accessories, unworn and unwashed. They must be in a condition that allows them to be sold immediately at the following address:

Trench & Coat

74 rue du Milieu

59190 Hazebrouck


Subject to the aforementioned conditions, THE OZ will reimburse the amount of the items returned to the Customer (price of the item(s)) excluding return costs (article L. 221-24 of the French Consumer Code)". On the other hand, if the return is partial (only certain items from the order are returned) then the delivery costs will not be refunded.

The Customer's bank account will be credited with the said amount within fourteen (14) days of the return request. This period may be extended until TRENCH & COAT has received the item(s) or proof of shipment.

The cost of returning goods against a request for reimbursement shall be borne by the Customer. The cost of returning goods following a request for an exchange (only possible in metropolitan France) is free*.

*The first exchange is free. If after an exchange, the product is not suitable, the return will be at the Customer's expense.

Free* returns and exchanges

In mainland France: the cost of the return is €4.90

In Europe (EU): the cost of return is 9€90

Outside Europe: no label will be generated, the buyer will have to send back his order by his own means.

Terms and conditions of exchanges

The implementation of exchanges is guaranteed by THE OZ's partner: Elyn (as Elyn is a technical service provider, it does not handle disputes, which are handled directly by The Oz as specified above or, where applicable, by the Customer's bank).

Exchanging an item purchased on Trench & Coat :

Exchanges may only be made once for the same item in a different size or another product at the same price, subject to stock availability. Unless otherwise specified, the exchange will be processed within a maximum of 20 days from the date on which Trench & Coat is informed of the customer's decision, provided that the product is returned in its original packaging, in new, unworn, unwashed condition, labelled and correctly folded.

Exchanges are only possible in mainland France. The exchange request will be handled by our logistics department and validated only if the customer has followed the procedure via the interface provided for this purpose and if the product is in new condition. If the procedure is not followed, the exchange request will be refused.

Please note that it is impossible to make an exchange outside mainland France and if the purchase was made on a site other than

You will receive notification by e-mail of the delivery of your product and the shipping label. As soon as we receive your package and accept it, our logistics department will prepare the model you have chosen and send it to you as soon as possible.

Return and re-delivery costs are covered within the limit of one exchange for one order number.

Article 9. Intellectual property rights

The User acknowledges and accepts that all copyrights, trademarks and other intellectual property rights relating to all information or content appearing on the Site shall at all times be the property of THE OZ or of those who have granted it a licence.

In this respect, the User of the Site is prohibited from extracting, representing, reproducing or, more generally, undermining all or part of the Site.

Article 10. Protection of personal data - cookies

As part of the User's browsing or use of the Site, THE OZ processes and collects personal data.

The privacy policy is an integral part of the GTC; it provides information on how THE OZ collects and processes personal data.

The privacy policy and the charter relating to cookies can be consulted at the following address:

In order to exercise the rights provided by the regulations on personal data as explained in this policy, each User may contact THE OZ :

- By mail: THE OTHER STORE - TRENCH & COAT - 1 Boulevard Victor - 75015 Paris

- Or by using the contact form at the following address:

Article 11. Amicable settlement of disputes

In accordance with article L. 612-1 of the French Consumer Code, "Any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable settlement of a dispute between him/her and a professional".

The disputes falling within the scope of article L. 612-1 of the Consumer Code are those defined in article L. 611-1 of the Consumer Code, i.e. disputes of a contractual nature, relating to the performance of a contract for the sale or supply of services, between a consumer and a professional.

The text covers both national and cross-border disputes.

Pursuant to the aforementioned articles and in accordance with the regulations in force, for any difficulty, THE OZ invites the Customer to contact it beforehand at the following address:


39 rue de Merville

59190 Hazebrouck

Or by using the contact form at the following address:

In the year following the Customer's request to THE OZ, pursuant to article R. 616-1 of the French Consumer Code, the Customer may have his or her request examined by a mediator whose contact details are given below, it being understood that a dispute may only be examined, save in exceptional circumstances, by one mediator:

Centre for Mediation and Arbitration - CMAP


For cross-border disputes:

European Consumer Centre France :

The Customer may, at his own expense, be assisted by an advisor.

Article 12. Applicable law

These General Terms and Conditions are governed by French law.

Any dispute resulting from the formation, interpretation or execution of these General Terms and Conditions falls under the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal, notwithstanding multiple defendants or warranty claims.