Sale : Up to -50%*
Offer valid on trench-and-coat only, on selection picked amongst the Fall Winter 2023 collection, excluding exceptions and New Collection. Products concerned by the offer indicated on the website by a -20%, -30% , -40%, -50% or -60% discount tag.The offer cannot be combined with other promotional offers.
Sale: from 10/01/2024 8:00am to 06/02/2024 7:00pm.
The e-shop will present the commercial operations on the French dates.
Article 1. Introductory statement
THE OZ's
(hereinafter referred to as "THE OZ") main activity is the creation
and commercial operation of merchant websites, including the handling of all
stages of online sales and the promotion of items on the Internet.
THE OZ has
been entrusted by LENER CORDIER with the services required to sell TRENCH &
COAT brand items on the Internet, and in particular the creation and management
of the www.trench-and-coat.com site (hereinafter referred to as the
"Site").
Article 2. Scope of application
These
general terms and conditions of sale (hereinafter referred to as the
"GTCS") apply by operation of law to the sale of any TRENCH &
COAT brand article via the Site.
For the
purposes of these GCS, the term "User" refers to any person browsing
the Site and the term "Customer" refers to any person wishing to
place or having placed an order on the Site.
The sale is
deemed concluded on the date of acceptance of the order by THE OZ.
Prior to
this date, and in accordance with the provisions of articles L. 112-1, L. 112-2
and L. 141-1 of the French Consumer Code, these General Terms and Conditions of
Sale are made available to all Customers for information purposes.
Validation
by the Customer of any order implies full acceptance of these GCS.
Article 3. Information relating to the articles
The items
offered for sale by THE OZ are those appearing on the Site on the day of
consultation by the Customer.
Each item
will be the subject of a description sheet which, in addition to the
photograph, will contain: the price, the sizes and colours available, the
composition as well as any special characteristics.
There may
be slight differences between an item and its photograph, depending in
particular on the resolution and colour definition of the User's screen.
THE OZ
undertakes to deliver articles that comply with current regulations relating to
the health and safety of persons in accordance with European provisions and in
particular legislation on regulated chemical substances.
Article 4. Prices
Unless
expressly stipulated otherwise, the prices of the items are those shown on the
Site on the day the order is placed.
They are
indicated inclusive of all taxes and exclusive of delivery costs. Delivery
costs are communicated to the Customer on the order summary before the order is
validated and are inclusive of all taxes. These costs are payable by the
Customer and are invoiced in addition to the sale price of the items. On this
date, these prices are firm and definitive.
In the
event of the display of an erroneous or obviously derisory price (low price),
for whatever reason (computer bug, manual error, technical error), the order -
even if validated by THE OZ - will be cancelled, of which the Customer will be
informed as soon as possible. In this case, the Customer may, if he/she so
wishes, subject to the availability of the articles, place his/her order again
at the corrected and exact price.
Article 5. Orders
5.1 - Placing an order
The
Customer places an order by completing the following 5 steps:
- Step 1:
The Customer selects the Products chosen and adds them to their basket after
selecting the desired size and colour.
The basket
at the top right of the screen informs the Customer that the selections have
been taken into account by indicating the number of Products it contains.
- Step 2:
The Customer checks the contents of their basket by clicking on
"order" to access the summary of their order. The Customer may then
modify their order (Product, size, quantity).
The total
amount of the order including VAT, distinguishing on the one hand between the
price due for the Products and on the other hand the delivery costs, is then
indicated in the summary.
- Step 3:
Once the order has been checked and modified if necessary, the Customer
validates their basket in order to finalise their order by clicking on
"order" again.
-Step 4:
The Customer enters their billing and delivery details.
With the
exception of the date of birth, the additional address and delivery
information, all fields are required to finalise the order, it being specified
that unless the Customer indicates otherwise, the billing address will
automatically be the same as the delivery address.
If the
Customer has already placed an order on the Site, they will have a customer
account. If this is the case, the Customer will only identify themselves with
their e-mail address and password.
The
Customer then checks all the information and clicks on "validate" to
continue with the order.
- Step 5:
The Customer enters their bank details.
The
Customer then accesses the secure payment screen as specified in article 4.3
below.
Payment is
made online by credit card only.
The
Customer must enter their bank card number, its date of validity and the 3
numbers of the visual cryptogram on the back of their card, it being specified
that in the case of payment by American Express card, the Customer must enter 4
digits.
If payment
is accepted, the Customer will be redirected to an order confirmation screen on
the Site.
If payment
fails, the Customer will have up to 3 attempts to re-enter their bank details.
After the 3rd refusal, the Customer will be redirected to a screen on the Site
indicating that payment has been refused.
5.2 - Order confirmation
As soon as
the Customer's payment has been accepted, the Customer will receive an email
confirming the order and summarising all the items ordered, the billing and
delivery address and the delivery date.
The
validation of the order by the Customer and the order confirmation sent to the
Customer by email by THE OZ following acceptance of payment constitute the
conclusion of a sales contract between the parties and acceptance of these GTC.
The
Customer who has placed an order will be able to print the invoice by logging
on to the Site in the order tracking area provided for this purpose.
THE OZ
reserves the right not to validate the order in the event of :
- abnormal
or abusive complaints,
- abnormal
orders with regard to the quantities ordered,
- abnormal
or abusive exchanges and returns,
- existing
dispute(s) with the customer.
Customer
service is available via the contact form available on the site at https://www.trench-and-coat.com/en/pages/contact.
5.3 - Payment
The price
of the items purchased is payable in cash, in full, on the day the order is
placed by the Customer. Payment is made online by bank card (Carte Bleue, Visa,
Eurocard/Mastercard/American Express) when the Customer confirms the order.
The request
for authorisation to debit the card is made at the time the order is validated
on the Site, unless the servers are unavailable. THE OZ reserves the right to
make a new direct debit authorisation request if the first request is
unsuccessful due to server unavailability.
In the
event of non-payment, an incorrect address or any other problem with the
Customer's account, THE OZ reserves the right to block the Customer's order
until the problem has been resolved.
In the
event of fraudulent use of his/her credit card on the Site, the Customer is
invited to contact THE OZ by using the contact form available at the following
address: https://www.trench-and-coat.com/en/pages/contact.
THE OZ uses
all necessary means to ensure the confidentiality and security of bank details
transmitted to the Site. The Site is equipped with an online payment security
system that encrypts the Customer's data. Payment information is transmitted in
accordance with the highest security standards. The transmission of bank
details is guaranteed by THE OZ's partner: Adyen (as Adyen is a technical
service provider, it does not handle disputes relating to orders, which are
handled directly by The Oz as specified above or, where applicable, by the
Customer's bank).
All
information exchanged to process the payment is encrypted using SSL (Secure
Socket Layer) protocol: this data cannot be detected, intercepted or used by
third parties. At no time do the Customer's financial data pass through THE
OZ's computer system. Adyen checks that the connection with the Customer's
browser is secure before sending the payment form to the banking institution
that carries out the financial transaction.
In
accordance with the provisions of article L.221-11 of the French Consumer Code,
the Customer will receive, at the latest at the time of delivery, for each of
the items, written confirmation of the price paid detailing the price of the
items and the delivery charges, if any, payable by the Customer.
5.4 - Order archiving
The order
confirmation is recorded on THE OZ's registers, which are themselves kept on a
reliable and durable medium. The Customer accepts that the order confirmation
is considered as proof of the contractual relationship between the Parties.
Article 6. Delivery
TRENCH
& COAT will deliver the order(s) accompanied by a delivery note within a
maximum of ten (10) working days for delivery to Metropolitan France, and
thirty (30) working days for delivery to any other country, from the day
following payment for the order.
From the
time of delivery, the risks are transferred to the Customer.
Any order
placed on the Site from Monday to Friday before 2 p.m. will be processed the
same day; after 2 p.m., it will be processed the following day. Orders placed
on Fridays after 2 p.m., Saturdays and Sundays will be processed on the
following Monday. Orders placed on public holidays will be processed on the
next working day.
If the
delivery time is exceeded without being justified by a case of force majeure,
the Customer may request - if he/she sees fit - the cancellation of the sale
and obtain a refund of the sums paid for the sale within a maximum period of
thirty (30) days.
Delivery is
free of charge in mainland France for purchases over €200. Delivery costs in
mainland France are payable by the customer and amount to €4.90 for all orders
below this threshold.
Delivery
costs for Europe and outside Europe are detailed on our Delivery page.
For orders
outside the European Union, when the parcel intended for export reaches its
destination, the recipient will be responsible for paying any taxes or customs
duties that apply in the destination country. At the time of delivery, the
carrier may ask you to pay the taxes and customs duties. Please note that if
you return an item, we cannot reimburse the costs you paid when confirming your
order.
The local
authorities may be able to provide information.
Article 7. Warranty of conformity - Warranty
against hidden defects
The
Customer is obliged to check the conformity of the items received in fulfilment
of his/her order at the time of delivery. Any anomaly concerning the delivery
such as a damaged parcel, missing item(s), damaged item(s), item(s) not
conforming to the order (non-exhaustive list) must be notified within the legal
time limits following receipt of the order.
This
notification will be sent to THE OZ's Customer Service Department by registered
letter with acknowledgement of receipt, to the following address:
TRENCH
& COAT
39 rue de
Merville
59190
Hazebrouck
Or by using
the contact form at the following address: https://www.trench-and-coat.com/en/pages/contact.
Where the
Customer brings an action under the legal guarantee of conformity, he :
- has a
period of two (2) years from the date of delivery of the item concerned to take
action; and
- may
choose between repairing or replacing the item in question, subject to the cost
conditions set out in article L. 217-9 of the French Consumer Code.
After these
legal deadlines, except for hidden defects, no claim will be accepted by THE
OZ, the items then being deemed to be in conformity.
For any
return of a non-compliant item, the Customer must comply with the following
procedure:
- The
Customer must enclose with the package the returns form previously completed
and printed using the returns form accessible from the Customer Area - "My
Orders" section.
No returns
will be accepted without this duly completed returns form.
- Items
must be returned either in their original packaging, or in packaging that
protects them against any deterioration, with their label and any accessories
that allow them to be sold again, to the address given below.
Returns or
exchanges will not be accepted in shop.
When the
non-conformity has been established, THE OZ will offer the Customer a refund of
the price of the order (price of the item(s) and delivery costs) as well as the
costs of returning the non-conforming item(s), at the latest within thirty (30)
days from the date of sending of the notification of the confirmation of the
non-conformity by the Customer service.
With regard
to the reimbursement of return costs, THE OZ refers to the price list posted by
La Poste on March 1st of the current year (Colissimo delivery without
registered mail). The Customer must send proof of the return costs incurred to
Customer Service, by email or by post (address above).
In the
event of abnormal or abusive complaints, THE OZ may refuse to serve a
subsequent order.
This
guarantee does not cover defects caused by abnormal or faulty use or resulting
from a cause unrelated to the intrinsic qualities of the items.
In any
event, the foregoing provisions are not exclusive of the application of the
legal warranty for hidden defects under articles 1641 et seq. of the Civil
Code, in accordance with the provisions of article L. 217-4 of the Consumer
Code. In this case, the Customer may choose between cancellation of the sale
and a reduction in the sale price in accordance with article 1644 of the Civil
Code.
The
Customer may exercise these guarantees by sending a request to the Customer
Service Department at the following address
TRENCH
& COAT
39 rue de
Merville
59190
Hazebrouck
Or by using
the contact form at the following address: https://www.trench-and-coat.com/en/pages/contact.
Article 8. Right of withdrawal - Returns &
Exchanges
Returns procedure
In
accordance with current legislation, and in particular articles L.221-18 to L.
221-28 of the French Consumer Code, the Customer has a period of thirty (30)
days following receipt of the item in which to exercise his/her right of
withdrawal, without having to justify his/her decision or incur penalties.
In the case
of an order for several items delivered separately or in the case of an order
made up of multiple batches or parts whose delivery is staggered over a defined
period, the period runs from receipt of the last item in the batch or the last
part.
In
accordance with article L.221-23 of the French Consumer Code, the Customer then
has a period of fourteen (14) days following notification of his/her decision
to withdraw to return the item(s).
For all
returns within the framework of the right of withdrawal, the procedure below
must be fully and scrupulously respected:
The return
must be declared in the RETURNS section and then by logging on to the returns
interface.
Customers
must enclose the original delivery note with their parcel.
Items must
be returned in their original packaging, with their label and any accessories,
unworn and unwashed. They must be in a condition that allows them to be sold
immediately at the following address:
Trench & Coat
74 rue du Milieu
59190 Hazebrouck
FRANCE.
Subject to
the aforementioned conditions, THE OZ will reimburse the amount of the items
returned to the Customer (price of the item(s)) excluding return costs (article
L. 221-24 of the French Consumer Code)". On the other hand, if the return
is partial (only certain items from the order are returned) then the delivery
costs will not be refunded.
The
Customer's bank account will be credited with the said amount within fourteen
(14) days of the return request. This period may be extended until TRENCH &
COAT has received the item(s) or proof of shipment.
The cost of
returning goods against a request for reimbursement shall be borne by the
Customer. The cost of returning goods following a request for an exchange (only
possible in metropolitan France) is free*.
*The first
exchange is free. If after an exchange, the product is not suitable, the return
will be at the Customer's expense.
Free*
returns and exchanges
In mainland
France: the cost of the return is €4.90
In Europe
(EU): the cost of return is 9€90
Outside
Europe: no label will be generated, the buyer will have to send back his order
by his own means.
Terms and conditions of exchanges
The
implementation of exchanges is guaranteed by THE OZ's partner: Elyn (as Elyn is
a technical service provider, it does not handle disputes, which are handled
directly by The Oz as specified above or, where applicable, by the Customer's
bank).
Exchanging
an item purchased on Trench & Coat :
Exchanges
may only be made once for the same item in a different size or another product
at the same price, subject to stock availability. Unless otherwise specified,
the exchange will be processed within a maximum of 20 days from the date on
which Trench & Coat is informed of the customer's decision, provided that
the product is returned in its original packaging, in new, unworn, unwashed
condition, labelled and correctly folded.
Exchanges are only possible in mainland
France. The exchange request will be handled by our logistics department and
validated only if the customer has followed the procedure via the interface
provided for this purpose and if the product is in new condition. If the
procedure is not followed, the exchange request will be refused.
Please note
that it is impossible to make an exchange outside mainland France and if the
purchase was made on a site other than www.trenchandcoat.com.
You will
receive notification by e-mail of the delivery of your product and the shipping
label. As soon as we receive your package and accept it, our logistics
department will prepare the model you have chosen and send it to you as soon as
possible.
Return and
re-delivery costs are covered within the limit of one exchange for one order
number.
Article 9. Intellectual property rights
The User
acknowledges and accepts that all copyrights, trademarks and other intellectual
property rights relating to all information or content appearing on the Site
shall at all times be the property of THE OZ or of those who have granted it a
licence.
In this
respect, the User of the Site is prohibited from extracting, representing,
reproducing or, more generally, undermining all or part of the Site.
Article 10. Protection of personal data -
cookies
As part of
the User's browsing or use of the Site, THE OZ processes and collects personal
data.
The privacy
policy is an integral part of the GTC; it provides information on how THE OZ
collects and processes personal data.
The privacy
policy and the charter relating to cookies can be consulted at the following
address: https://www.trench-and-coat.com/pages/donnees-personnelles
In order to
exercise the rights provided by the regulations on personal data as explained
in this policy, each User may contact THE OZ :
- By mail:
THE OTHER STORE - TRENCH & COAT - 1 Boulevard Victor - 75015 Paris
- Or by
using the contact form at the following address: https://www.trench-and-coat.com/en/pages/contact
Article 11. Amicable settlement of disputes
In
accordance with article L. 612-1 of the French Consumer Code, "Any
consumer has the right to have recourse free of charge to a consumer mediator
with a view to the amicable settlement of a dispute between him/her and a
professional".
The
disputes falling within the scope of article L. 612-1 of the Consumer Code are
those defined in article L. 611-1 of the Consumer Code, i.e. disputes of a
contractual nature, relating to the performance of a contract for the sale or
supply of services, between a consumer and a professional.
The text
covers both national and cross-border disputes.
Pursuant to
the aforementioned articles and in accordance with the regulations in force,
for any difficulty, THE OZ invites the Customer to contact it beforehand at the
following address:
TRENCH
& COAT
39 rue de
Merville
59190
Hazebrouck
Or by using
the contact form at the following address:
https://www.trench-and-coat.com/pages/contact
In the year
following the Customer's request to THE OZ, pursuant to article R. 616-1 of the
French Consumer Code, the Customer may have his or her request examined by a
mediator whose contact details are given below, it being understood that a
dispute may only be examined, save in exceptional circumstances, by one
mediator:
Centre for
Mediation and Arbitration - CMAP
href="http://www.cmap.fr"
For cross-border disputes:
European Consumer Centre France :
europe-consommateurs.eu
The
Customer may, at his own expense, be assisted by an advisor.
Article 12. Applicable law
These General Terms and Conditions are governed by French law.
Any dispute resulting from the formation,
interpretation or execution of these General Terms and Conditions falls under
the exclusive jurisdiction of the courts within the jurisdiction of the Paris
Court of Appeal, notwithstanding multiple defendants or warranty claims.
