FAQs

Shipping

How much is shipping ?

Shipping fees depends on the destination:
- France et Monaco ( order < 120 € ) : 6€90

- France et Monaco ( order > 120 € ) : Free

- Belgium, Netherlands, Luxembourg, Germany : 12€90

- Italy, Spain, Greece, Poland, Switzerland, Andorra, United Kingdom: 14€90

- Austria, Ireland, Denmark, Portugal : 16€90

- Finland, Norway, Sweden, Iceland : 22€90

- United-States : 30€

Find all of our information about shipping here

What is the delivery method?

Colissimo delivery
Delivery is provided by the So Colissimo service of the Post. To give additional delivery instructions, do not hesitate to contact the colissimo service directly, indicating the tracking number of the package.

When will I receive my package?

Same day shipping!

All packages are shipped from Hazebrouck in the north of France. Our logistics department ships orders placed before 12 noon on weekdays the same day. Weekend orders are dispatched on Monday.

The package is then taken care of by the Post Office. The average time observed is 3 to 4 working days in France and Monaco and 5 to 10 working days to other countries

During the sales period, the processing time may be extended by a few days.

How to track my parcel ?

Log into your Trench & Coat customer account and click on the “Order ” section to view your order and track the package.

When your order is shipped, you will also receive an email from the post office containing the tracking number.

I did not get my package !

If your package has not arrived after 15 days, we will investigate the location of the package.
Contact us to find a solution together.

Returns

How to make a return ?

How much ?

The costs of returns outside mainland France and Monaco are your responsibility.
If your order includes shipping costs, the refund only applies to Trench & Coat items with the exception of shipping costs. We offer return shipping costs to mainland France and Monaco.
If you have placed an order on a marketplace, you are responsible for the return costs.

When?

From receipt of the package, you have 14 days to request a return. After validation of the return, you have 14 days to send the package.

How ?

Returned coats must be unworn and in their original packaging.
Make a return request directly from your Trench & Coat customer account. Click on “Withdrawal form” then select the order you wish to return.

You can return your product with the logistic company of your choice (TNT, DHL, FedEx...) and send the package back to :
74 Rue du Milieu
Trench & Coat department
59190 Hazebrouck
France

Je n’ai pas reçu mon étiquette prépayée !

Contactez-nous afin de demander un nouvel envoi de l’étiquette colissimo.

Si votre adresse de livraison est située en dehors de la France et Monaco, les retours sont à la charge du client, c’est pourquoi aucune étiquette colissimo n’est envoyée. 

When will I be reimbursed?

The reimbursement period is 3 to 5 working days after receipt of the package at our premises.

If you paid via Paypal, you will be credited back to your Paypal account. This can also take a little longer than a refund to a bank account.

My command

How is the sizing at Trench & Coat?

Trench & Coat coats fit standard. Check your size with our Size Guide

A doubt between two sizes? Do not hesitate to send us your questions by email indicating your measurements.

Oops! How to modify my order?

Did you make a mistake when ordering? Contact us as soon as possible. Orders are shipped the same day at 12 noon, so you must cancel the order before this deadline.

It is not possible to modify an order that is validated, the only solution is to cancel the order and place a new order. If the order is shipped, the return request must be made once the order has been received.

Responsibility

Where are your clothes produced?

All our coats are designed in France near Lille, as are the patronages. The prototypes are made in our French workshop located next to our offices, thus facilitating precise development.

Manufacturing is done mainly in our workshops in Ukraine with teams trained in our 60-year-old know-how!

Where do your fabrics come from?

We buy most of the fabrics in Italy, a country that has real woolen expertise. The liners come from Spain. 90% of our materials are the result of long and loyal partnerships with our European suppliers.

Some parkas use a water-repellent fabric that comes from South Korea because this country benefits from a recognized know-how for technical fabrics.

Trench & Coat and me

How to subscribe to the newsletter ?

To receive a preview of special offers and follow Trench & Coat news, you can enter your email address in the newsletter form available at the bottom of the page.

You no longer wish to receive news from us?

To unsubscribe from the newsletter, click on the unsubscribe link at the bottom of an email. You can also manage your subscription status by logging into your customer account then clicking on "My personal information", uncheck "Subscribe to the newsletter" and save the change.

Where are you located?

Manufacturer-Creator since 1954, Trench & Coat is based in Hazebrouck in the north of France.

Paiement sécurisé

Mon paiement est-il sécurisé ?

Tous les achats effectués sur le site Trench & Coat sont protégés et sécurisés.

En choisissant le paiement par carte bancaire, le client est assuré que le paiement se fait avec la norme de sécurité SSL. Le client peut indiquer en toute confiance son numéro de carte, sa date de validité et le cryptogramme figurant au dos de sa carte bancaire.

Ces données sont automatiquement transmises en mode crypté (protocole SSL) pour être vérifiées, afin d’éviter les abus et les fraudes.

Le système de paiement Paypal, tout aussi sécurisé, est également proposé aux clients possédant un compte Paypal et souhaitant l'utiliser pour régler leurs achats.

Enfin les paiements échelonnés vous sont proposés par le biais de notre partenaire de confiance Alma.

Comment fonctionne le paiement en 2x sans frais

Vous pouvez désormais payer votre commande en 2 fois sans frais (sur une durée de 2 mois). Cette option de paiement vous sera proposée à l'étape "Paiement" lors de la validation de votre commande. Le jour de votre achat, vous serez prélevés de la première moitié de votre commande et le solde le mois suivant. Les seuls critères d'éligibilté sont un paniersu périeur ou égal à 150€ (après d’éventuelles réductions) et une carte bancaire avec une date d'éxpiration dépassant les 2 mois. Si vous avez la moindre question, contactez-nous par mail contact@trench-and-coat.com

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