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French creation and savoir-faire / Expert in outerwear clothing for 60 years.

Frequently Asked Questions

How to make a return ?



How much ?

The costs of returns outside mainland France and Monaco are your responsibility.

If your order includes shipping costs, the refund only applies to Trench & Coat items with the exception of shipping costs. We offer return shipping costs to mainland France and Monaco.

If you have placed an order on a marketplace, you are responsible for the return costs.

For hygienic reasons, barrier masks cannot be returned.

When?

From receipt of the package, you have 14 days to request a return. After validation of the return, you have 14 days to send the package.

How ?

Returned coats must be unworn and in their original packaging.

Make a return request directly from your Trench & Coat customer account. Click on “Withdrawal form” then select the order you wish to return.

You can return your product with the logistic company  of your choice (TNT, DHL, FedEx...) and send the package back to : 

74 Rue du Milieu

Trench & Coat department

59190 Hazebrouck

France



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